Dispatch and Delivery Policy

Orders are processed Monday – Friday* from 9am – 2:00pm AEST (Melbourne Time).
Orders placed before 2pm will be dispatched same day.Orders that miss this cut off will be processed the next Business Day. ie, Order after 2pm Friday, your order will be processed next Monday*.
In some cases once your order has been processed we may need to contact you before it can be shipped. To ensure there is no delay with your shipping please respond to any phone call or email requests ASAP.
You will receive tracking advice via email once your order has been dispatched.
If you have problems with your online order, please contact us via the contact details listed on the ‘Contact Us’ page of this website at any time and we will respond as soon as possible during office hours.
*Excluding public holidays as some courier companies do not operate. Due to this we are not able to Dispatch orders on these days.

Shipping Policy

We use Auspost and Fastway for most deliveries,every order will have a online tracking number.
Please note that we ship to Australian address only,no overseas address will be accepted.
Shipping cost may vary depending on the delivery address and size of order.
If your item is marked as “Free Shipping”,then you will receive a standard free shipping,if you want express post,please choose to pay extra at check out for express shipping.
“Free Shipping” can take up to 10 working days from the date of sent to be received. Please account extra days for public holidays as couriers and postal services do not operate on public holidays

Defective,Damaged and Missing Item

We only replace items if they are originally defective or damaged or Lost in The shipping process.
If u received a damaged item,please contact us via the contact details listed on the ‘Contact Us’ page of this website.
We will send free replacement as soon as we received your message.

Returns (if applicable)

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To be eligible for a return, your item must be unused and in similar condition that you received it. It must also be in the original packaging. You must also contact us online with photos of the item you wish to return, so that our staff can assess the item for eligibility for return.
To start a return,please contact us via the contact details listed on the ‘Contact Us’ page of this website.
There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 3 working days.
it may take a few days before your refund can appear in your bank or paypal account.
If you haven’t received a refund after 10 days, please contact us at info@ausfeather.com.au.